SHIPPING + RETURNS
PROCESSING TIME
4-10 business days
SHIPPING DESTINATIONS
Within Canada
We ship free to anywhere in Canada on orders over $100 (before tax). Please allow 3-8 business days to receive your package once it has been shipped. All orders are shipped using Canada Post or Local courier.
International | Overseas
We currently ship to selected international countries. Please allow 4 to 15 business days to receive your package once it has been shipped. All international orders are shipped using APC Logistics Worldwide Tracked Postal.
U.S.A - IMPORTANT UPDATE
We have temporarily suspended regular shipping to the United States
Essentials by Temi has paused shipping to the U.S. due to tariffs.
Shipping Carriers
All domestic orders are shipped with Canada Post Expedited service. For International orders, once your package clears customs, it will be handed over to your local shipping carrier for final delivery. For more detailed tracking information, we recommend checking the website of your local shipping carrier (i.e., USPS or FedEx).
Handling Fees
Because our products are handmade, small-batch, and shipped internationally, a small handling fee may be added at checkout to cover eco-luxury packaging, order prep, and cross-border processing. This helps keep our product pricing fair while maintaining our quality standards.
Customs, Duties & Tariffs
The recipient is responsible for paying any additional customs, duties, and tariff fees required for packages.
Essentials by Temi will not be responsible for duties you are charged with, as these are out of our control.
Returns Policy
Exchanges Only
We have a strict no refund policy but are happy to provide an exchange for any unused products returned within 10 days of receiving your order with proof of purchase from essentialsbytemi.com. The customer is responsible for all return shipping costs, as well as any customs and duty fees.
After 10 days of purchase, all sales are final. Due to the nature of our products, we are unable to accept returns of products. All made-to-order & pre-orders are FINAL SALE.
Damaged Items
If your product arrived defective or damaged, please:
Keep all original packaging
Take clear photographs of the damage (both item and package)
Email us these photos within 5-10 days of receiving your package
We will assess the damage and offer you the best solution available.
Questions?
If you have any questions or concerns about our return policy, please email us at hello@essentialsbytemi.com